TERMS

Terms and Conditions of Booking

The Terms and Conditions set out below outline the usage policy governing the Wizards+Dragons Interactive Touring Exhibition. By agreeing to purchase tickets all visitors agree to comply with the Terms and Conditions.
All sales on tickets are final and no refunds are allowed.
Due to our low ticket price, no booking date or times changes are permitted, as the admin fee would out-weigh a rebooking fee. Please rebook if you cannot attend a particular date/time.
All tickets must be booked and paid for in advance. Walk-in ticket desk cash sales are subject to availability.
Tickets can be booked on-line by debit or credit card and once a transaction is completed, a confirmation email will be sent to you with details of your purchase and ticket information to the e-mail address you supply on our booking page. This email QR Code is your ticket so please ensure that your email address is entered correctly as to avoid the non – receipt of your ticket.
Please note that this is a live booking system and ticket availability will decrease according as they are booked.
All members of a group booked on the same booking/ticket will visit the Wizards+Dragons Exhibition as a group.
Tickets are priced as per rate at time of booking, any fluctuations in ticket pricing do not amend original booking value whatsoever. Current ticket pricing is available to view on our booking page.
Please ensure to be at the Wizards+Dragons Exhibit approximately 15 minutes prior to the commencement of your allocated time slot. Please allow extra time during bad weather and peak traffic times. If you arrive late for your visit, we regret to say, that we may not allow you to partake in the visit and no refund will be issued, as it will affect other paying customers wait times.
Please ensure to bring the QR ticket for your visit either printed or displaying on a smartphone.
All Children must be accompanied and supervised by an adult at all times throughout the visit. We advise visitors are over 4yrs of age and unfortunately refunds are not permitted for users who become scared of the attractions after entering.
Please note that buggies and pushchairs are not permitted in the exhibition space for the interest of safety to others. There is a buggy drop space located in the entrance area.
This is a family experience and operates a very strict no-smoking and no-alcohol policy. The Management reserves the right to refuse entry to individuals, or remove those who are currently on the experience if they are found to be acting inappropriately and making other customers feel uncomfortable.
Video cameras are not allowed on the visit without prior consent of the event organisers Momentum Events Company Limited. We allow and encourage the use of cameras during the visit for the taking of photographs of children that are under your own supervision. Photographs taken of other children is strictly prohibited. We do not supervise the taking of non professional photography and we cannot be held responsible if you or the children under your supervision are in other customers photographs.
The Management may carry out professional photography and videography recordings on some of the tours for future promotional purposes. All captured content is the property of Wizards+Dragons T/A Momentum Events Company Limited.
Wizards+Dragons reserves the right to cancel or postpone the experience without notice for any reason. In the unlikely event of this happening, you will be offered the option of a refund or re-book for another event date. We will hold no further, or other, liability whatsoever for the cancellation or postponement of a tour including, but not limiting to travel costs, scheduled time off from employment, emotional distress, disappointment etc.
Along with notifying customers of any potential cancellations or postponements, our Website and Facebook page will be updated regularly with any postponements or cancellation announcements.

By booking the Wizards+Dragons Interactive Exhibit, you are in agreement with the terms and conditions outlined above.